Refund Policy

Originally Effective: July 1, 2023
Last Updated: September 2, 2026

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No Change-of-Mind Returns

Vita & Health LLC does not accept returns based solely on:

A change of mind.
No longer wanting or needing the product.
Ordering the wrong item or quantity.
Disliking the product.
Finding a lower price elsewhere.

Customers should carefully review product descriptions, ingredients, quantities, and order information before completing checkout.

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Eligible Returns

Returns are accepted only when a product is:

Damaged.
Defective.
Incomplete.
Incorrectly shipped.
Materially different from the product ordered.
Otherwise eligible for return under applicable law.

When applicable, the product must be unused and returned in its original packaging.

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Reporting Period

Damaged, defective, incomplete, missing, or incorrectly shipped products must be reported within 14 calendar days after delivery.

The customer may be required to provide:

Order number.
Description of the issue.
Photographs of the product.
Photographs of the packaging.
Photograph of the shipping label.

Thirty-Day Return Deadline

When a return is authorized, the return must be completed within 30 calendar days after delivery.

Do not return a product without receiving authorization and return instructions.

Return requests should be emailed to:

alexander.clark@vitanhealth.com

Use the subject line:

Return Request – Order Number

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Opened Products

Opened products are not returnable unless the product is verified to be damaged, defective, incorrectly shipped, or materially different from the product ordered.

After reviewing the claim, Vita & Health LLC may provide:

A replacement product.
A refund.
Store credit.
Another appropriate resolution.

Testing Kits

Testing kits are final sale and generally nonrefundable.

Testing kits are not refundable because the customer:

Changed their mind.
Decided not to complete the test.
Failed to collect or submit the sample.
Did not follow the collection or registration instructions.
No longer wants the testing service.

An exception may apply when a testing kit is:

Damaged before delivery.
Defective.
Incomplete.
Incorrectly shipped.
Not delivered because of a verified shipping error.
Otherwise required to be refunded under applicable law.

Eligible testing-kit problems must be reported within 14 calendar days after delivery.

Depending on the circumstances, Vita & Health LLC may provide a replacement kit or refund.

Laboratory and testing fees are nonrefundable after a kit is registered, a sample is collected or submitted, laboratory processing begins, or a report is generated.

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Return Shipping Costs

Vita & Health LLC will pay 100% of reasonable authorized return-shipping and replacement costs when the return results from:

A Vita & Health LLC shipping error.
An incorrect product.
A verified defect.
Damage occurring before delivery.

Unauthorized return shipments will not be reimbursed.

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Refund Processing

Approved refunds are normally submitted to the original payment method within 5–10 business days after the returned product is received and inspected or the refund is otherwise approved.

Banks and payment-card companies may require additional time to post the credit.

Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrectly shipped, or otherwise eligible for reimbursement.