Privacy Policy
Policy Overview
Originally Effective: July 1, 2023
Last Updated: September 2, 2026
This Privacy Policy explains how Vita & Health LLC collects, uses, shares, stores, and protects personal information.
Information We May Collect
We may collect:
Name and email address.
Billing and shipping address.
Account and order information.
Subscription information.
Payment transaction information.
Customer-service communications.
IP address, browser type, device information, cookies, and website activity.
Testing-kit registration information.
Sample identification information.
Testing questionnaires.
Laboratory results and reports.
Health or wellness information voluntarily provided by the customer.
Complete payment-card information is generally processed by an independent payment processor and is not ordinarily stored directly by Vita & Health LLC.
How We Use Information
Information may be used to:
Process orders and payments.
Ship products and testing kits.
Register testing kits.
Coordinate laboratory services.
Match samples with customer orders.
Deliver laboratory reports.
Manage subscriptions.
Process returns and refunds.
Respond to customer questions.
Prevent fraud and security incidents.
Maintain and improve the website.
Meet legal, accounting, and recordkeeping obligations.
Information Sharing
Necessary information may be shared with:
Payment processors.
Shipping carriers.
Independent laboratories.
Manufacturers and fulfillment providers.
Website and cloud-service providers.
Customer-support providers.
Legal, accounting, insurance, and security professionals.
Government authorities when legally required.
Vita & Health LLC does not sell identifiable personal health information or laboratory results.
Laboratory results, sample information, and testing questionnaires are not used for targeted advertising.
Consumer Health Data
Consumer health data may include:
Hair, urine, or other sample information.
Testing-kit registration information.
Tests ordered.
Laboratory results and reports.
Mineral, nutritional, glyphosate, or environmental exposure information.
Symptoms or wellness concerns voluntarily submitted.
Medication, supplement, diet, or lifestyle information voluntarily submitted.
Communications related to a test or wellness concern.
Consumer health data may be used only as reasonably necessary to provide the requested testing service, coordinate laboratory processing, deliver reports, provide customer support, maintain security, and comply with applicable law.
Consumer health data may be shared with independent laboratories, sample transportation providers, secure technology providers, and other parties necessary to complete the requested service.
Specific corporate affiliates receiving consumer health data: None as of the Last Updated date.
Consumer Privacy Rights
Subject to applicable law, customers may request:
Confirmation that their information is being collected or shared.
Access to their personal or consumer health data.
Correction of inaccurate information.
Deletion of their information.
Withdrawal of consent.
A list of third parties receiving consumer health data.
An appeal of a denied privacy request.
Submit requests to:
alexander.clark@vitanhealth.com
Use the subject line:
Privacy Request
or
Consumer Health Data Request
Vita & Health LLC may request information reasonably necessary to verify the requester’s identity.
Withdrawal of consent may prevent an unfinished testing service from being completed and does not automatically qualify the customer for a refund.
Cookies
The website may use cookies and similar technologies for:
Account access.
Shopping-cart functions.
Checkout.
Security.
Website preferences.
General website analytics.
Disabling essential cookies may prevent certain website features from functioning properly.
Data Retention and Security
Personal information is retained only as long as reasonably necessary to complete services, maintain business records, resolve disputes, prevent fraud, and satisfy legal obligations.
Vita & Health LLC uses reasonable administrative, technical, and physical safeguards. However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure.
Children’s Privacy
The website is not directed to children under 13.
Information concerning a minor may be submitted only by an authorized parent or legal guardian where permitted by law.